Refund policy

Returns & Refunds

At VITARA, we want you to feel completely confident in your purchase, which is why every panel comes with a 30-day satisfaction guarantee. If it's not right for you, you can return it within 30 days of delivery for a refund.

Our 30-day satisfaction guarantee
You have 30 days from the day you receive your panel to request a return. If Vitara isn't right for you, just let us know within that window and we'll take it from there.

Return eligibility
To be eligible, your panel must be unused, undamaged, and returned in its original packaging with all included accessories. You'll also need your order confirmation or proof of purchase.

How to start a return
Email us at hello@vitararedlight.com and we'll guide you through it. 

Please don't send anything back before contacting us. Items returned without first requesting a return can't be accepted.

Return postage
For change-of-mind returns under our satisfaction guarantee, you're responsible for the cost of returning the panel to us, and we'd recommend a tracked service, as the item remains your responsibility until it reaches us. If your panel is faulty, damaged or incorrect, we'll cover the return cost - see below.

Damaged, defective or wrong items
Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us straight away at hello@vitararedlight.com and we'll make it right at no cost to you. In these cases we'll arrange and pay for the return, and send a replacement or full refund.

Non-returnable items
Gift cards are non-returnable. This does not affect your statutory rights (see below).

Exchanges
The quickest way to get the panel you want is to return the one you have and, once the return is accepted, place a new order for the replacement.

Your right to cancel (UK)
If you're a UK customer, you also have the legal right, under the Consumer Contracts Regulations 2013, to cancel your order within 14 days of receiving it, for any reason. To cancel, contact us at hello@vitararedlight.com. The panel must be returned unused and in its original condition, and as above, you'll cover the return cost for a change-of-mind cancellation. Our 30-day satisfaction guarantee sits on top of this statutory right and simply gives you longer to decide. (If your order is delivered outside the UK, equivalent local cancellation rights may apply contact us and we'll help.)

Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, we'll refund your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your return and you've not seen it, contact us at hello@vitararedlight.com.