Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses within the United Kingdom. If you're outside the UK and would like to order, contact us at hello@vitararedlight.com and we'll let you know whether we can help.

Shipping cost
We offer free shipping on all UK orders — no minimum spend.

Dispatch times
Orders are typically dispatched within 1–2 working days. Once your order is on its way, we'll email you a confirmation with tracking details where available.

Delivery times
After dispatch, UK delivery usually takes 2–4 working days, depending on your location and the carrier. Please note that delivery times are estimates and aren't guaranteed, and we're not responsible for delays caused by the carrier or events outside our control.

Order processing
Orders are processed on working days (Monday to Friday, excluding UK bank holidays). Orders placed over a weekend or holiday will begin processing the next working day.

Tracking your order
Where a tracked service is used, you'll receive tracking information by email once your order has been dispatched. If you haven't received your order within the expected timeframe, contact us at hello@vitararedlight.com and we'll look into it for you.

Wrong address
Please double-check your delivery address at checkout. We can't be responsible for orders sent to an incorrectly provided address, though we'll always do our best to help if something goes wrong.

Damaged or lost parcels
If your order arrives damaged, or doesn't arrive at all, please get in touch as soon as possible and we'll make it right. See our Returns & Refunds policy for how we handle damaged items.